This is not the area I work in, but understanding how what we think of as "service" and encounter every day, really informs how I view the way I want our services to be provided. https://vimeo.com/146056861
Zilinskas, who surfs occasionally with his family, says he’s regularly accosted at trade shows by people saying, “You screwed the industry and brought prices down!” He has a ready response: “I tell them, ‘How many of the hundreds of thousands of people who bought our board have moved on to higher-end product?’ Ask any surfer... Continue Reading →
Thoughts I had while watching The Martian (I've also read the book and, fair warning, get a little silly about Matt Damon): 1. Mmmm, Matt Damon. 2. As women behind me exclaim over Matt Damon's torso "Amateurs". 3. Science is indeed awesome! Yay science! 4. Botany is science. And it's tasty, tasty science. 5. Sean... Continue Reading →
A project to use Java to execute Sol LeWitt's instructions in the browser. Solving Sol.
“I came. I saw. I conquered.” Woman in a Meeting: “I don’t want to toot my own horn here at all but I definitely have been to those places and was just honored to be a part of it as our team did such a wonderful job of conquering them.” via Famous quotes, the way... Continue Reading →
Williams told me the story of one woman, named Rosemary, who had been removed from her role in CLT shortly after she completed new hire training. Her lead link didn't think she was connecting emotionally with customers, even though the woman had 13 years of call-center experience. As it turned out, Williams said, Rosemary was... Continue Reading →
Something is broken because it won't let me click on all of them. Or maybe I'm what's broken? via Intermental | Information is Beautiful.
My truest self is sending GIFs to my friends, not cheerfully influencing strangers’ thoughts. via My Paradoxical Quest to Build a Personal Brand | The New Republic. My truest self is sending GIFs to coworkers so I'm probably definitely doing it all very wrong.
When Tey’s work was finished, she displayed an equally absolute devotion to indolence. “Next to chocolates, the cinema and racing, her favourite pastime was a day in bed, lying flat on her back, wide awake,” Caroline Ramsden wrote. After one of these epic lie-ins, Ramsden asked what she had been thinking about all day. “Nothing—absolutely... Continue Reading →
Another of the other big, quantifiable differences the researchers were able to find was much more of the top phrases in emails to colleagues or subordinates reflected cognitive processes -- detected by comparing the phrase sets to a semantically-tagged lexicon -- than the top phrases in emails to superiors. via The Linguistics of Writing an... Continue Reading →
I am an inveterate consumer of podcasts, as is everyone else right now. I just found this very short business-y one and fell down the Lucy rabbit hole. As we too use iExpense* and it is indeed so unbelievably bad I especially related to her here: Listen to Lucy (* how bad is it? It is... Continue Reading →
This is really important. My own experience with kids aging out of foster care and trying to go to college was that they're missing a lot of soft knowledge on "how it all works" - the sorts of things that if your family all went to college you'd have picked up my osmosis - around... Continue Reading →
I've been chewing on how to create a workflow tracking system for my group. Right now that group is... me. So my own notes are sufficient. But shortly we'll be expanding and at least one other person will be responsible for our customer onboarding and technical implementation processes. Being able to know where he or... Continue Reading →
Like being on every pre-sales call. Eventually you learn to just keep your mouth shut and nod. And of course deal with the fallout in the post-sale implementation.
the most desirable default rules are “informed chooser defaults,” which align with what most well-informed people would choose Source: How to Tee Up Choices: The Upside of Default Rules