Another of the other big, quantifiable differences the researchers were able to find was much more of the top phrases in emails to colleagues or subordinates reflected cognitive processes — detected by comparing the phrase sets to a semantically-tagged lexicon — than the top phrases in emails to superiors.
That’s fascinating! But it also makes sense: emails to bosses are more likely to be about results (or should be I think) than about efforts. Emails to colleagues are more likely to involve needing some help resolving a situation or working out a process than announcing the end products of those efforts.
“Let’s discuss…” on the emails to superiors graph might have triggered an involuntary shudder down my spine.